Returns and Exchanges

At ZUM , we believe in the quality and efficiency of our products, and we always aim to keep you satisfied. But if for any reason you're not 100% happy, feel free to reach out to us after reviewing the return and exchange policy below.

Order Cancellation

You can cancel your order and get a refund (after deducting payment fees), as long as the order status is "New".

In some cases, a 29 SAR fee will apply, such as:

• If the invoice has been issued and the order is ready or out for delivery.

• If the shipment wasn't received due to reasons on your end (wrong address, incorrect phone number, or not responding to the delivery company).

• If your order included an offer like free shipping or a discount code.

Additional payment method fees:

• 4% if paid via Apple Pay, Mada, Visa, or bank transfer.

• 10% if paid through installment providers.

Returning an Order

You can return your item within 3 days of receiving it, as long as:

• It hasn’t been used.

• It’s in its original condition.

• It’s properly packaged.

We’ll deduct 50 SAR for shipping and return handling, plus:

• 4% if paid via Apple Pay, Mada, Visa, or bank transfer.

• 10% if paid through installment providers.

Exchanging an Order

You can request an exchange within 3 days of receiving the item, for products of equal value. An additional 29 SAR fee applies.

Please note, exchanges are not available for:

• Bundle offers.

• Discounted items.

• Orders with free shipping.

If There’s a Problem with Your Order

If your order arrives damaged (e.g., leaking or opened), or it's the wrong item, you can request compensation within 3 days.

All we need is:

• Clear photos showing the issue.

• Keep the original box until the process is completed.

When Will I Get My Refund?

We’ll process your refund after we receive and inspect the returned item — this usually takes around 14 business days.